FOLLOW THE WIRE SERVICES

Follow The Wire

Supportive Services

We are here to provide manufacturers and distributors with information relating to supply chain management, demand chain management and business management. This includes assisting others in managing wireless electronic computing and wireless electronic commerce.

Additionally, we can help you with database management supporting our value-added resellers in servicing retail customers. That is, we can help you with maximizing the efficiency of your business operations and business transactions with other companies, ultimately improving your customer relations effectiveness.

Furthermore, we assist with outsourcing services in the field of computer network systems.

Consulting Services

Are you losing out on business? Do you want to deliver professional service opportunities along with your product sales? Do you refrain from selling products that require professional services, because you don’t have engineers certified to provide the offering? Lifeboat’s Professional Services Team can help you:

  • Ensure immediate success on your customer’s technology investment so those customers will buy more.
  • Implement key features and functionality of the technology to raise customer satisfaction and help keep your competition out of the account.
  • Capture services revenue and pure profit without the expense of engineers, systems, and management.

Lifeboat can assist both pre-sale and post-sale.

As a neutral third-party, our certified engineers help you make the sale and perform the professional implementation services – computer installation and communication network/outreach - on your company’s behalf. We are ready to assist you design, implement, and optimize a solution for your customer. These can be around a wide variety of technologies including storage, security, and business continuity/disaster recovery. Also, our engineers have expertise around leading virtualization platforms including VMware. We have SKU’d offerings for our partners to resell around Veeam, Thycotic, Sophos, and VMware. These services apply to customers with existing installations, as well as those implementing the solutions for the first time.

Lifeboat Professional Services additionally includes maintenance and repair of computers, installation, computer hardware, computer hardware systems, and computer networks.

Education & Certification Services

Lifeboat delivers authorized vendor training courses to arm your technical staff in designing, implementing, and optimizing customer solutions. These courses are delivered by certified trainers at training centers located in Eatontown, NJ and other locations across North America—as well as online in our web conference center.

As your services business grows, you’ll want to develop your own professional services staff. Get them certified by Lifeboat! We conduct classes, seminars, conferences and workshops. Lifeboat’s education services can train your engineers and then handle the required implementation mentoring and certification. We’ll also review computer infrastructure, network security and management and wireless electronic computing and commerce.

Currently the following authorized training course is available:

As a valued Lifeboat partner, you may receive a preferred price for attending an authorized training session.

For questions on training or on the process and benefits of certification, speak with your Lifeboat representative.

Tech Support

Lifeboat Services provides the monitoring of network systems and assists with technical support including troubleshooting computer hardware, software and network problems. This includes the maintenance and repair of computer software and computer portals. Our technical support team also helps with electronic communication networks and wireless electronic communication networks. Additionally, they assist with the installation of computer software used for organizing, directing, and controlling communication information tasks between remote sites and a central location.

In closing, Lifeboat’s Tech Support team offers comprehensive support services that extend beyond the above mentioned.

GFI Support has rolled all technical support back in house as of April 1st, 2017. Please visit Accounts.GFI.com to submit a ticket or obtain your direct contact phone number. Please stay on the line as this call will be forwarded directly to GFI Support.